PHYBA™, is an Australian based company whose mission is to help people achieve their health and wellness goals. We are committed to providing the best product and service to our customers and this is reflected in our Refund Policy.

Our Refund Policy applies to all purchases made online at www.phyba.com.au

Our Refund Policy does not exclude or replace your rights given under the Australian Consumer Law and regulations.

30-Day Money-Back Guarantee

Customers may return any product within 30 days of delivery for a refund under our 30-Day Money-Back Guarantee. The customer pays return postage back to us. Refunds are issued to the original payment method once the return is received.

Consumer guarantees

If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law.

If there is a major failure with an item, you may choose a refund or exchange. If the failure is minor, we will replace the relevant item within a reasonable time.

PHYBA will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law. A photo must be provided to the Phyba team supporting the claim.

Return tender

Refunds will be given using your original payment method once the return is received.

The customer pays return postage back to us. If the order was returned due to an incorrect address or the package was unclaimed, the PHYBA has the right to charge for the product to be re-shipped.

Gift or bonus with purchase and bundled items

Where merchandise is purchased with a gift or bonus, the gift or bonus must also be returned (unless otherwise stated). If you are unable to return the gift or bonus, or it is not in saleable condition, the value of any available refund will be reduced by the value of the gift or bonus.

In the instance of bundle offers, all items within the bundle must also be returned or the value of the unreturned items will be deducted from any available refund.

Privacy when making a return

The PHYBA is committed to protecting your privacy.

Information collected when returning merchandise will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of the PHYBA research and analysis. It may be disclosed to state and territory departments upon request, as required by law.

Sales

Sale items are covered by the 30-day guarantee as well, without limiting rights or remedies under the Australian Consumer Law for faulty goods.

If you would like to submit a return or refund request, please contact perform@phyba.com.au with the following information.

Full Name

Order Number

Email Address

Explanation of the defect

High quality photo or video showing the defects. If images are not provided we will not be able to complete your request.

Office hours are from 9.00am to 5.00pm AEST